Today I am upset. REALLY upset. You can perhaps feel the fury from there. Those little vapours of warm, red mist emanating from your laptop screen...that would be the anger. Why am I upset? HSBC and their telephone banking would be why. W and I headed out at 9am this morning in order to get a few essentials from Tescos and some groceries from Aldi for his lunch. For those of you who also may have ventured out this morning in Bristol you will know that today just happens to be freezing cold. Bone-chillingly cold infact. Just to add to the delight my two year old son also ...