" Now I don't want you to panic but..." The one phrase virtually guaranteed to evoke the exact opposite of the requested outcome. Two weeks ago I was on the receiving end of this phrase. Many moons ago I was the deliverer. I remember it well. I was in my final year at university. I was in the middle of the road at 8am. In my pyjamas. Phoning my dad. Watching our house burn and smoulder. I am nothing if not resourceful in an emergency though. On my way out of the inferno I did manage to grab BOTH my mobile and my Marlboro Lights....and even my lighter! I was an ardent ...